Knowledge Base
CTS Support Articles
Knowledge base articles pertaining to the usage of the CTS Training Site
Recent Articles
How to Execute a Stability and Speed Test
What is the purpose of running a Stability and Speed test? As the CTS training site requires a high speed connection, this also means the training may be affected by communication errors, timeouts, and other connection issues with the internet and ...How Do I Create Training Records?
As a student user in CTS, you have the ability to create records pertaining to the training you have completed in the training system. These records will detail the progress and completion for applicable tutorials, lessons, and exams on selected ...What Does it Mean When a Subject Shows as 'Grace' or 'Expired?'
One of the most common questions that new CTS users have, is in relation to a subjects displayed 'Status.' New users may not be familiar with the various statuses that are displayed. CTS displays the status of each individual sections module to help ...What Does Superceded Mean? What Do Administrators Need To Do About Superceded Subjects?
What does Superceded mean? In an attempt to keep content up to date, CTS will at times retire a subject and replace it with a new version. When we retire a subject it goes through a process known as 'Superceding.' We will communicate a date for the ...How do I proceed with training?
This article is intended for users who have already been set up and configured for training within the CTS site. This article assumes you already have a current and valid login to the online training system. If you are a first time user of the ...
Popular Articles
Error: "Username or Password is invalid"
This error is caused when you attempt to enter a badly formatted username or an incorrect password. All usernames should use the format of ‘user@name.’ This error usually happens if: You attempt to login without having the @name portion of the ...How to recover your password
In the event that you do not remember your password, you can use the Forgot Password option to email your password. You will need to know your current username and the email address your administrator used when creating your user. If you do not have ...System Requirements
The following is a list of system requirements in order to access and utilize the online training system: Windows System Requirements Mac System Requirements iPAD Operating System Windows 8.1, and Windows 10 Mac OSX 13 and higher IOS 15 and higher ...How to disable Pop-up Blockers
All modern browsers have a pop-up blocker feature, and that feature is by default enabled. Please be sure to disable or enter exceptions (where applicable) into the browser based pop-up blocker you have prior to accessing the training site. Below you ...How to clear browser Cache, Cookies and History
The following steps will outline how to clear your browsers cache, cookies, and history. This will cover our supported browsers only. Other browsers are not officially supported, therefor we do not have specific information to assist with them. ...