This error is caused when you attempt to enter a badly formatted username or an incorrect password. All usernames should use the format of ‘user@name.’ This error usually happens if:
- You attempt to login without having the @name portion of the username present
- You are attempting to include '.com', '.net' or something similar at the end, usernames only use the ‘user@name’ format
- You are copying your username or password and there is a space either in front of or after the username
- You are using an incorrect password
- Caps Lock is enabled
In order to resolve this error, please double-check your username and your password. Make sure there are no spaces present anywhere in the username or password field. You may need to contact your training administrator to verify your exact username or reset your password if the system still gives you issues logging in. If you have issues that you cannot resolve after contacting your training administrator, please contact support.