Common General Questions
Error: "Username and Password do not match"
This error is generated when either the username or the password is formatted correctly but does not match what is stored in the system. This generally is caused by: Username is wrong, but formatted correctly (user@name format; no '.com' at the end) ...
Error: "Username format should be [user@name]"
This error is caused when you attempt to enter a badly formatted username. All usernames for login use the format of ‘user@name.’ This error usually happens if: You attempt to login without having the @name portion of the username present You are ...
How to reset your password, or use the Forgot Password link
In the event that you do not remember your password, you can use the Forgot Password option to email your password. You will need to know your current username and the email address your administrator used when creating your user. If you do not have ...
How to clear browser Cache, Cookies and History
The following steps will outline how to clear your browsers cache, cookies, and history. This will cover our supported browsers only. Other browsers are not officially supported, therefor we do not have specific information to assist with them. ...
How to disable Pop-up Blockers
All modern browsers have a pop-up blocker feature, and that feature is by default enabled. Please be sure to disable or enter exceptions (where applicable) into the browser based pop-up blocker you have prior to accessing the training site. Below you ...
System Requirements
The following is a list of system requirements in order to access and utilize the online training system: Windows System Requirements Mac System Requirements iPAD Operating System Windows 8.1, and Windows 10 Mac OSX 10.11.x and higher IOS 9 and ...