Error: "Username and Password do not match"

Error: "Username and Password do not match"

This error is generated when either the username or the password is formatted correctly but does not match what is stored in the system. This generally is caused by:
  • Username is wrong, but formatted correctly (user@name format; no '.com' at the end)
  • Password is spelled incorrectly
  • Use of wrong case letters in the password
  • Password is less than 6 characters
  • Capslock is enabled
  • If using copy and paste for the password, an extra character or space may be present


To resolve this error, it is suggested that you attempt to log in a second time making sure the case and spelling are right on both username and password. If the issue persists, you may use the Forgot Password option and have your credentials emailed to you.  If you are unable to retrieve your credentials that way, check with your training administrator to see if they can reset your password or verify the username you are using is the right one. If login issues persist, you can reach out to the support team for further assistance.


    • Related Articles

    • Error: "Username format should be [user@name]"

      This error is caused when you attempt to enter a badly formatted username. All usernames for login use the format of ‘user@name.’ This error usually happens if: You attempt to login without having the @name portion of the username present You are ...

    • How to reset your password, or use the Forgot Password link

      In the event that you do not remember your password, you can use the Forgot Password option to email your password. You will need to know your current username and the email address your administrator used when creating your user. If you do not have ...

    • Receiving an error that all available seats for one or more subjects have been utilized

      It is possible that when attempting to assign subjects to users, the administrator may receive an error stating: "All of the available seats for (Subject Name) have been utilized. For additional training seats, contact CTS at 316-265-1585." This ...

    • How do I proceed with training?

      This article is intended for users who have already been set up and configured for training within the CTS site. This article assumes you already have a current and valid login to the online training system. If you are a first time user of the ...

    • Tutorial is not showing as completed

      There are times that after viewing a tutorial, the tutorial may not show complete. This is usually caused by an error during the tutorial viewing process. See the following tips to ensure that the proper steps are being taken during tutorials to ...