Error: "Username format should be [user@name]"
This error is caused when you attempt to enter a badly formatted username. All usernames for login use the format of ‘user@name.’ This error usually happens if: You attempt to login without having the @name portion of the username present You are ...
Error: "Username and Password do not match"
This error is generated when either the username or the password is formatted correctly but does not match what is stored in the system. This generally is caused by: Username is wrong, but formatted correctly (user@name format; no '.com' at the end) ...
I receive a square loading animation, or a blank white page while in a tutorial (iPad version)
When attempting to access a tutorial on the iPad, you may encounter a loading screen that appears like the image below. When this happens, it means the page is being loaded as it would on a computer. The desktop version of the tutorials will not load ...
The following is a list of system requirements in order to access and utilize the online training system: Windows System Requirements Mac System Requirements iPAD Operating System Windows 8.1, and Windows 10 Mac OSX 10.11.x and higher IOS 9 and ...
How to disable Pop-up Blockers
All modern browsers have a pop-up blocker feature, and that feature is by default enabled. Please be sure to disable or enter exceptions (where applicable) into the browser based pop-up blocker you have prior to accessing the training site. Below you ...