Popular Articles
Error: "Username or Password is invalid"
This error is caused when you attempt to enter a badly formatted username or an incorrect password. All usernames should use the format of ‘user@name.’ This error usually happens if: You attempt to login without having the @name portion of the ...
How to recover your password
In the event that you do not remember your password, you can use the Forgot Password option to email your password. You will need to know your current username and the email address your administrator used when creating your user. If you do not have ...
System Requirements
The following is a list of system requirements in order to access and utilize the online training system: Windows System Requirements Mac System Requirements iPAD Operating System Windows 8.1, and Windows 10 Mac OSX 13 and higher IOS 15 and higher ...
How to disable Pop-up Blockers
All modern browsers have a pop-up blocker feature, and that feature is by default enabled. Please be sure to disable or enter exceptions (where applicable) into the browser based pop-up blocker you have prior to accessing the training site. Below you ...
How to clear browser Cache, Cookies and History
The following steps will outline how to clear your browsers cache, cookies, and history. This will cover our supported browsers only. Other browsers are not officially supported, therefor we do not have specific information to assist with them. ...
